MoneyPark – 2022
Mortgage advisory platform
Mortgage advice without the jargon: a digital journey that turns a daunting financial decision into clear, guided step direction advisor contact.
Context
Taking out a mortgage is one of the biggest financial decisions people make, yet most of the journey is wrapped in jargon, paperwork and uncertainty about what comes next.
My role
- End-to-end UX and interface design
- Journey design across advisory and application flows
- Patterns for trustworthy, consistent financial content
Approach
- Broke the mortgage journey into small, plainly worded steps with clear progress
- Translated financial terminology into language a first-time buyer understands
- Built repeatable patterns for rates, documents and advisor handover
Outcome
- A guided journey that makes a complex product feel approachable
- Consistent patterns reused across advisory touchpoints
- Clearer handover between digital self-service and personal advice
Skills used
- User research
- Information architecture
- Interface design
- Design systems
- Brand Design
- End to End Responsibilities
- Journey Mapping
